Refund policy
Returns & Exchanges
If you have ordered the wrong size or colour, or have simply changed your mind, we are happy to offer an exchange or refund within 30 days of delivery, provided that:
- The item is unused, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
- Proof of purchase is provided.
To request a return, simply submit a Return Request through our website or contact our team by phone. Once your return has been authorised, securely package the item and send it back to us.
Please include:
- A copy of your purchase receipt or order confirmation.
- A copy of your approved Return Request, or a note including your order number and whether you require a refund or exchange.
Returns Outside 30 Days
Requests received more than 30 days after delivery may be accepted at our discretion. Where a return is approved outside this period, a restocking fee may apply to certain products. Any applicable fee will be advised before the return is processed.
Incorrect or Faulty Items
If you receive an incorrect item or a product that is faulty or damaged, please contact us as soon as possible. If the return is due to our error, we will arrange or reimburse the reasonable cost of return shipping.
Returning Your Item
For your protection, we recommend returning items via a tracked or registered postal service and packaging them securely. Vince Strang Motorcycles & Power Equipment cannot accept responsibility for items that are lost or damaged while being returned to us.
Non-Returnable Items
The following items cannot be returned for change of mind:
- Products that have been fitted, installed, assembled, used, or modified.
- Products damaged during installation or attempted installation.
- Items returned without their original packaging or in a condition that prevents resale.
Processing Time
Please allow 5–7 business days from the date we receive your return for your refund or exchange to be processed.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy applies in addition to your rights under the Australian Consumer Law.
